At Samuel Binders, customer satisfaction is our priority. We aim to deliver high-quality products that meet your expectations. Please read our Return and Refund Policy carefully to understand your rights and our procedures.
Return Eligibility
You may request a return if:
- The item arrived damaged or defective
- You received the wrong product
- The product is significantly different from the description
To be eligible for a return:
- You must contact us within 7 days of receiving the product
- The item must be unused, in its original condition, and in its original packaging
- Proof of purchase or order confirmation is required
How to Request a Return
To initiate a return, email us at [email protected] with:
- Your order number
- The reason for the return
- Clear photos of the product and packaging (if damaged or incorrect)
Our team will review your request and provide return instructions if eligible.
Non-Returnable Items
We do not accept returns for:
- Items that are damaged due to misuse
- Products that have been used or altered
- Orders refused at delivery without valid reason
Refund Process
We operate on a Cash on Delivery basis. Therefore:
- Cash refunds are not available due to our payment structure.
Refunds or replacements will only be processed after the returned item is received and inspected (if applicable).
Shipping Costs for Returns
In cases of:
- Defective or incorrect items: We will cover return shipping.
- Other reasons (e.g., changed mind): Customers are responsible for return shipping costs.
Need Help?
For any questions or concerns related to returns and refunds, reach out to our support team at: